Intercom and Asana: Turn Support Chats Into Tasks

Create Asana tasks directly from Intercom conversations so no customer request falls through the cracks.

Support agents hear about bugs, feature gaps, and customer needs first. Connecting Intercom and Asana builds the bridge so conversations become tasks and tasks get done.

One-Click Task Creation

Convert any Intercom conversation into an Asana task in seconds.

Full Conversation Context

Asana tasks include the full Intercom thread, customer details, and tags.

Closed-Loop Follow-Through

When an Asana task completes, the linked Intercom conversation updates.

What You Can Automate

Bug Report Routing

Create an Asana task when an Intercom conversation is tagged as a bug.

Feature Request Capture

Log feature requests from Intercom directly into an Asana product backlog.

Escalated Issue Tracking

Escalated conversations become Asana tasks assigned to the right member.

Onboarding Action Items

Create Asana onboarding tasks based on questions asked in Intercom.

Cross-Team Handoff

Hand off requests from support to engineering via Asana tasks.

How It Works

Connect accounts

Link Intercom and Asana to Neotask.

Define rules

Map conversation tags to Asana projects.

Activate

Tasks appear automatically and completions sync back.

Capabilities

Intercom Action	Asana Action	Use Case
Conversation tagged bug	Create task in engineering project	Bug escalation
Conversation tagged feature	Add to product backlog	Feature tracking
Conversation escalated	Create high-priority task	Escalation workflow
Asana task completed	Update Intercom conversation	Closed-loop resolution
New lead captured	Create follow-up task	Sales handoff

The Gap Between Support and Execution

Intercom surfaces customer problems. Asana is where teams get things done. Without a connection, information gets lost.

What This Integration Does

Create Asana tasks from Intercom conversations automatically by tag
Include transcript, customer name, and metadata in task description
Assign to the right project and member based on tags
Sync task completion back to Intercom
Track which conversations have open Asana tasks

Try Asking Neotask

Create an Asana task from this Intercom conversation assigned to [team].
Set up a rule for all Intercom conversations tagged [tag] to create Asana tasks.
Show all open Asana tasks linked to Intercom conversations from [customer].
When Asana task [id] is complete, close the linked Intercom conversation.
Add all Intercom feature requests from [date range] to the [project] backlog.

Pro Tips

Tip

Use Intercom tags as the trigger to route tasks to the right Asana project.

Tip

Include the Intercom URL in every Asana task for quick context.

Tip

Set due dates based on Intercom conversation priority.

Frequently Asked Questions

Can I create tasks manually or only automatically?

Both. One-click manual creation and fully automated rules.

Does it include the full conversation?

Yes. Transcript, customer name, and metadata included.

What happens when the Intercom conversation closes?

You can configure the linked Asana task to complete automatically.

Bridge Support and Execution With Intercom and Asana

Stop letting customer requests get lost between tools.

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Plans

Free

$0/mo

Download without a card and start for free.

Individual

$50/mo

The full personal agent platform for one person.

Business

$100/mo

One company workspace with room to add your team.

Enterprise

$200/mo

Multiple workspaces and capacity for larger teams.

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