Neotask mengelola inbox Intercom, kontak, dan alur kerja dukungan Anda melalui Neotask - percakapan pelanggan tetap terorganisir tanpa mengklik dasbor.
Cari dan ambil percakapan dengan riwayat pesan lengkap untuk resolusi dukungan yang lebih cepat
Cari kontak berdasarkan nama, email, atau atribut kustom untuk membangun profil pelanggan yang lengkap
Akses sumber daya Intercom mana pun - artikel, perusahaan, tag, segmen - melalui percakapan
Apa yang Bisa Anda Lakukan
Neotask menghubungkan Anda ke Intercom melalui Neotask, menjadikan inbox dukungan pelanggan Anda dapat dicari dan dikelola melalui percakapan alami.
Pencarian Percakapan
Cari percakapan pelanggan berdasarkan kata kunci, status, tanggal, atau penerima tugas. Temukan tiket yang tepat dalam hitungan detik tanpa menggulir inbox.
Manajemen Kontak
Cari kontak berdasarkan nama, email, atau atribut kustom apa pun. Dapatkan profil pelanggan lengkap termasuk riwayat percakapan dan data perusahaan.
Manajemen Artikel
Akses artikel pusat bantuan untuk mereferensikan solusi saat menangani tiket. Cari artikel yang relevan untuk masalah pelanggan.
Tag & Segmen
Telusuri tag dan segmen untuk memahami kategorisasi pelanggan dan menargetkan grup tertentu.
Setiap tindakan berjalan secara otonom atau memerlukan persetujuan Anda - Anda yang menentukan.
Coba Tanyakan
"Cari percakapan Intercom yang menyebutkan 'error pembayaran' dari minggu ini"
"Tampilkan semua percakapan terbuka yang ditugaskan ke tim dukungan saat ini"
"Temukan artikel pusat bantuan tentang reset password"
"Berapa banyak percakapan yang belum terselesaikan minggu ini?"
"Cari semua kontak dengan atribut 'paket enterprise' di Intercom"
"Tampilkan riwayat percakapan untuk pelanggan Acme Corp"
"Tag apa yang paling sering digunakan di percakapan dukungan kami?"
Tips Pro
Gunakan pencarian percakapan sebelum merespons tiket - "cari percakapan sebelumnya dengan pelanggan ini" memberi Anda konteks penuh.
Gabungkan Intercom dengan CRM Anda dalam grup aplikasi agar data pelanggan selalu sinkron antar sistem.
Pencarian artikel membantu agen menemukan solusi yang sudah terdokumentasi - "temukan artikel tentang X" lebih cepat daripada browsing pusat bantuan.
Gunakan filter segmen untuk analisis: "berapa banyak pelanggan enterprise yang menghubungi dukungan bulan ini?" memberi insight yang dapat ditindaklanjuti.
Lacak pola tiket: "masalah apa yang paling sering muncul minggu ini?" membantu mengidentifikasi masalah produk sebelum meningkat.
Multiple workspaces and capacity for larger teams.
Works Well With
AI Image Gen - Connect Intercom with OpenAI Image Generation to create visual support content, enrich customer conversations, and autom...
AirOps - Connect Clay and Zoho CRM with Neotask to automate contact enrichment, sync company data, and keep your CRM records accu...
Airtable - Connect Intercom and Airtable to build a live support database from chat data.
Anytype - Connect Anytype and Intercom with Neotask to streamline customer support workflows and keep your knowledge base in sync.
Asana - Connect Intercom and Asana to create tasks from chat conversations.
Asgardeo - Connect Asgardeo identity management with Intercom to automate SSO workflows, sync user data, and streamline customer su...
Attio - Sync Attio CRM with Intercom support conversations. Neotask connects customer context from CRM to support for better ser...
Auth0 - Connect Auth0 and Intercom with Neotask to automate user identity sync, personalize support, and trigger smart messaging...
AWS - Connect Attio and Google Contacts to sync CRM records, automate contact management, and keep your pipeline data accurate...
BioRender - Connect BioRender and Intercom to streamline scientific support visuals, automate life science customer communication, a...
Calendly - Connect Intercom and Calendly to book meetings from chat.
ClickUp - Connect Intercom and ClickUp to turn conversations into tracked tasks.
Datadog - Connect ConvertKit and Windsor.ai to track the true revenue impact of every email sequence, automation, and subscriber s...
ElevenLabs - Connect ElevenLabs and Intercom with Neotask to automate voice synthesis, support workflows, and customer messaging at s...
Google Docs - Sync Intercom conversations to Google Docs automatically. Automate support documentation workflows and keep your help ce...
Google Forms - Connect Google Forms and Intercom with Neotask to automatically route form responses into support tickets, enrich custom...
Google Sheets - Connect Intercom and Google Sheets to log conversations and metrics automatically.
Guru - Connect Guru and Intercom with Neotask to unify your knowledge base and customer support workflows. Surface the right kn...
HubSpot - Connect Intercom and HubSpot to sync conversations, contacts, and deals. Automate your CRM chat integration.
Jira - Connect Intercom and Jira to escalate support issues to engineering instantly.
Klaviyo - Connect Intercom and Klaviyo with Neotask to sync customer conversations, support data, and segments across your messagi...
LaunchDarkly - Connect Intercom and LaunchDarkly with Neotask to sync feature flag rollouts with customer support workflows, conversati...
Lumin - Connect Intercom and Lumin with Neotask to streamline customer support, document workflows, and team collaboration in on...
Mailgun - Automate customer messaging and email delivery by connecting Intercom and Mailgun with Neotask. No code required.
Mailjet - Connect Intercom and Mailjet to automate customer messaging, track email delivery, and streamline support workflows with...
Microsoft Clarity - Connect Intercom and Microsoft Clarity with Neotask to align customer messaging with session recordings and heatmaps. Re...
Microsoft Teams - Connect Intercom and Microsoft Teams with Neotask to route customer support alerts, escalate conversations, and keep you...
Mixpanel - Connect Intercom and Mixpanel with Neotask to unify customer messaging and product analytics. Turn behavioral data into ...
Notion - Connect Intercom and Notion to build a knowledge base from support conversations.
Pipedrive - Connect Pipedrive and Intercom to sync CRM data with live chat.
Power BI - Connect Intercom to Power BI with Neotask. Turn customer support data into rich dashboards and unlock actionable power b...
Salesforce - Connect Intercom and Salesforce with Neotask to sync customer conversations, automate lead updates, and keep your CRM da...
SendGrid - Connect Intercom and SendGrid with Neotask to automate transactional emails, sync customer data, and streamline support ...
Shopify - Connect Intercom and Shopify to show agents order data in every chat.
Slack - Sync Intercom conversations to Slack so your team responds faster without living inside two tools.
Smartsheet - Connect Intercom and Smartsheet with Neotask to automate customer support project management, sync tickets to rows, and ...
Spotify - Connect Intercom and Spotify with Neotask to automate customer support workflows for music platforms. Deliver faster, sm...
Stripe - Connect Intercom and Stripe to give support agents payment context in every chat.
Udemy Business - Connect Intercom and Udemy Business to automate learning workflows, trigger training based on support interactions, and ...
Integrasi Penjualan & CRM Lainnya
LINE - Neotask mengelola bot LINE, rich menu, dan pesan audiens Anda melalui Neotask - keterlibatan pesan berjalan otomatis sementara Anda fokus pada strategi.
MailerLite - MailerLite runs a lot of the mechanics behind an email marketing program — subscriber lists, segments, scheduled campaigns, automations…
Infobip - Neotask mengirim pesan melalui Infobip dan Neotask - otomatisasi SMS, email, dan pesan omnichannel melalui percakapan.
WhatsApp - Kirim pesan WhatsApp, kelola komunikasi bisnis, dan otomatisasi touchpoint pelanggan - Neotask menggunakan Neotask untuk menjaga setiap percakapan tepat waktu.
Google Meet - Neotask menjadwalkan, mengkonfigurasi, dan mengelola sesi Google Meet melalui Neotask - rapat Anda berjalan secara autopilot sementara Anda fokus pada percakapan.
Google Contacts - Neotask menjaga Google Contacts Anda terorganisir dan terkini - Neotask membuat, mencari, dan mengelola kontak sehingga buku alamat Anda menjadi aset bisnis yang hidup dan dapat dikueri.