Stop discovering email delivery failures through angry customer tickets. Neotask bridges Mailgun's email delivery data with PagerDuty's incident management platform so your on-call team knows about bounce spikes, suppression list surges, and deliverability degradations the moment they happen.
Email is infrastructure. When your Mailgun delivery rates drop, bounce rates spike, or a domain lands on a blocklist, the downstream impact hits revenue, reputation, and customer trust simultaneously. Yet most teams only learn about email delivery failures reactively — through support tickets, churn signals, or a colleague noticing something looks wrong in a dashboard.
Neotask changes that by treating your Mailgun delivery pipeline as a first-class infrastructure concern, wiring its signals directly into PagerDuty so your incident response workflows kick in automatically.
Neotask acts as an intelligent layer between both platforms. It continuously evaluates Mailgun's event stream and delivery statistics, applies your custom threshold rules, and uses PagerDuty's Events API to create, update, or resolve incidents with full context payloads. No custom scripts. No fragile webhook pipelines to maintain. Your team defines the conditions in plain language, and Neotask handles the rest.
Every PagerDuty incident Neotask creates includes:
This means the engineer who gets paged at 2 AM has everything they need to triage immediately — no dashboard hunting required.
Connect Mailgun and PagerDuty through Neotask in minutes. Define your delivery SLOs, set your alert thresholds, and let Neotask handle incident creation, escalation, and resolution automatically.
Neotask can monitor any Mailgun event type including bounces (hard and soft), spam complaints, unsubscribes, delivery failures, and aggregate delivery rate degradations. You define the thresholds and conditions — for example, "create a PagerDuty P2 incident if the hard bounce rate exceeds 2% over a 15-minute window" — and Neotask evaluates them continuously against your Mailgun data.
Yes. Neotask tracks the state of every incident it creates. When the underlying Mailgun metric returns to a healthy range — such as bounce rates dropping back below your threshold — Neotask sends a resolution event to PagerDuty to automatically close the incident. This keeps your incident history accurate and reduces alert fatigue from incidents that linger open after the problem clears.
Absolutely. Neotask supports routing rules that let you send different alert types to different PagerDuty services. For example, you might route hard bounce spikes to your infrastructure on-call service, spam complaint surges to your email deliverability team's service, and domain blocklist events to your security team's service — each with its own escalation policy and notification rules.
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