Enrich incident response with real-time contact intelligence and keep your on-call team one step ahead.
Enrich PagerDuty incidents with ZoomInfo account and contact data for customer-facing services
Notify revenue teams in real time when a ZoomInfo-tracked account is affected by a PagerDuty incident
Sync incident resolution notes back to ZoomInfo-linked CRM records for post-incident account follow-up
When an incident fires, speed matters. Every second spent hunting down the right contact or escalation path adds to your mean time to resolution. By connecting PagerDuty and ZoomInfo through Neotask, your team gets immediate access to enriched contact data right inside your incident workflow.
PagerDuty is the industry-standard platform for real-time operations, handling alert routing, on-call scheduling, and incident escalation across engineering and IT teams. ZoomInfo is a leading go-to-market intelligence platform, providing deep contact and company data used by sales, marketing, and revenue operations teams.
Together, these two platforms unlock a powerful loop: operational events from PagerDuty can be cross-referenced with ZoomInfo contact records so your team always knows who to reach, how to reach them, and what context surrounds the account or organization involved.
This integration is especially valuable for SaaS companies and managed service providers where the same infrastructure team handles incidents that may directly impact named customer accounts. It bridges the gap between your engineering operations and your customer-facing teams.
Revenue operations teams also benefit by gaining visibility into when key accounts experience service incidents, enabling proactive follow-up and reducing churn risk.
Neotask makes it simple to connect PagerDuty and ZoomInfo without writing custom code. Define your automation rules, map the data fields you care about, and let Neotask handle the rest. Whether you're enriching incidents in real time or syncing post-mortem data back to your CRM, Neotask keeps both platforms working together seamlessly.
Reduce mean time to resolution by surfacing the right contacts and account context during active incidents
Keep engineering and revenue teams aligned without manual handoffs or duplicate data entry
Prioritize incident escalations using ZoomInfo firmographic data such as customer tier and contract size
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