您可以做什麼

個人與群組訊息

向任何 WhatsApp 聯絡人或群組發送文字訊息、媒體與文件。描述您想要聯繫的對象和想說的內容--Neotask 處理發送。

WhatsApp Business 通知

透過官方 API 大規模發送訂單確認、物流更新、預約提醒與客戶警報等模板化 WhatsApp Business 訊息。

廣播與批量外展

建立並向已選擇加入的聯絡人清單發送廣播訊息。使用姓名、訂單號或預約時間等變數向數百個客戶發送個性化訊息。

訊息模板與快速回覆

為常見場景設置和使用 WhatsApp 訊息模板--送達更新、支援確認、付款收據--帶動態欄位替換。

對話歷史與上下文

在過去的 WhatsApp 對話中搜尋特定信息、查詢客戶最後說了什麼，或在重回討論前摘要一個長討論串。

試著提問

「向媽媽發送 WhatsApp 訊息說我晚上 7 點前到家」
「透過 WhatsApp Business 向客戶 +1-555-0192 發送訂單 #4821 的訂單確認」
「向『家庭』群組發訊息：『週六下午 6 點在奶奶家吃飯』」
「透過 WhatsApp 向明天所有排程患者發送預約提醒」
「在我與 Alex 的 WhatsApp 對話中搜尋任何關於合約的內容」
「使用 order_shipped 模板向 50 個客戶發送物流更新」
「將供應商群組中的產品照片轉發到銷售群組」
「摘要我在『遠端團隊』群組中上週的訊息」

進階技巧

對於 WhatsApp Business API，訊息模板必須預先核准--詢問 Neotask「使用已核准的模板」以避免發送失敗。
始終在電話號碼中包含國家代碼以避免歧義：「+44」而非「07...」。
使用「廣播清單」進行一對多訊息傳遞--收件人將其視為個人訊息而非群組聊天。
模板變數替換自然地運作：「將物流模板發送給 Sarah，訂單 #9234，承運商 DHL。」
業務訊息需要選擇加入驗證--Neotask 會標記未選擇加入的聯絡人。
對於媒體豐富的訊息，分別描述圖片或文件及其說明以獲得最佳格式。

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Multiple workspaces and capacity for larger teams.

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